Contents

Aim

Provide a summary of the teaching services previously provided by the FICT IT support team and now centralised and managed by the Applications Team in ITS (CSG App).

Requesting Accounts

All requests should be made via the Remedy request "CSG Server-side IT Teaching Resource Request"

which can be found at

https://remedy.swin.edu.au/arsys/forms/remedyprodservergroup/SRS:ServiceRequestConsole

If you cannot see the request then please click on the Browse button.

If your require something which is not on that form, please email servicedesk@swin.edu.au

Self help with CSG services once accounts have been created:

Available Resources

Databases

  • Mysql (individual and team)
  • Oracle (individual and team)

Web hosting

  • Mercury/Apache (individual and team)

CNAP

Accounts on the Cisco Networking Academy

DreamSpark/ELMS MSDN AA

Hosted via ELMS allows students to download Microsoft software free of charge

VMAP/ELMS VMWARE

Hosted via ELMS allows students to download vmware software free of charge

ESP

Electronic Submission Processor